FAQ's

WHAT IS UPCYCLING?

Upcycling is the process of reusing discarded objects or material in such a way as to create a product of higher quality or value than the original.

PROCESSING TIME

It typically takes me between 3-5 days to complete your order and send it our for shipping. If you require your items more quickly, please complete the form below or click on the CHAT WITH US button on the bottom right of your screen in order to discuss how we can meet your needs.

 

SHIPPING INFORMATION

Due to shipping challenges that have occurred worldwide with the ongoing COVID19 pandemic, all items are shipped with tracking. In order to provide you with the most discounted price, my flat rate shipping price:

Shipping to CANADA or to USA (with tracking) : $14 CA (flat rate).

Shipping to FRANCE or to the UK (with tracking) : $30 CA (flat rate).

Also, I currently offer free local delivery in the Ottawa/Gatineau (Canada) region. Some restrictions apply.

Finally, I also offer free shipping on custom orders for which you provide the strings. Some restrictions may apply. Click on this link to find more detailed information on Custom Orders:  https://doremibraceletsetc.ca/pages/custom-orders

 

REFUND POLICY

I gladly accept most returns and cancellations.

Request a cancellation within 4 hours of purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.

To start a return, you MUST contact us within 7 days of delivery with details about the product you would like to send us. I will quickly respond with instructions for how to send your item to me. Items sent back to me without first requesting a return will not be accepted.

Shipping expenses for return/repair services are to be at the expense of the purchaser.

You can always contact me for any return related questions, by using the form below or by using the CHAT WITH US button on the bottom right of your screen.

Damages and issues

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items

Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for Custom/Made to Order items.

Refunds

I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note that shipping expenses are non-refundable at all times.

 

WHAT IF I HAVE ALLERGIES?

The guitar and other strings used in my creations are made of bronze, brass, steel, nickel, and other metals. Unfortunately, I cannot guarantee which specific metals will be in your creations, due to the repurposed nature of the stings.

 

WILL THE BRACELETS PULL MY ARM HAIR?

Contrary to popular beliefs, guitar strings, electric bass guitar strings, piano strings, etc. DO NOT pull on your arm hairs. They make great bracelets!

 

 

HOW DO I PUT ON MY BRACELET ON IF I AM ALONE?

A simple paperclip can be used to help you put on your bracelet if you are alone. I personally like using the longer paperclips for this task.

1.Simply slip the paperclip into the last loop on your bracelet. 

2.Place the bracelet on your arm and hold the paperclip with the fingers from the same arm (see picture below).

3.You now have a free hand which you can use to tie your bracelet.

 

CARE INSTRUCTIONS

We recommend keeping your jewelry dry. Avoid allowing it to be wet for an extended amount of time. If your jewelry does get wet, dry it off immediately.

Also, try to avoid exposure to lotion or perfumes.

It is recommended that you store your jewelry in a sealed container with a few grains of rice to avoid tarnish and rust. Use your favorite jewelry cleaner as needed. As needed, you may also buff your silver coloured jewelry with a silver cleaning cloth.

With proper care your jewelry should last for years!