Refund policy

REFUND POLICY

I gladly accept most returns and cancellations.

Request a cancellation within 4 hours of purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.

To start a return, you MUST contact us within 7 days of delivery with details about the product you would like to send us. I will quickly respond with instructions for how to send your item to me. Items sent back to me without first requesting a return will not be accepted.

Shipping expenses for return/repair services are to be at the expense of the purchaser.

You can always contact me for any return question via email at strings@doremibraceletsetc.ca or using the CHAT WITH US button on the bottom right of your screen.

Damages and issues

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items

Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for Custom/Made to Order items.

Refunds

I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note that shipping expenses are non-refundable at all times.